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1.How do you guarantee your after-sale service?

This is the import concern point for most customers. We are more concerned about after-sales service than you. We can always keep good relationship with our customers for six years, not only because our incubator favoured by our customer, but also our service.

A. When you purchase an incubator, an instruction manual explain every step of the incubation process and the important points.

B. We have 3 years warranty on all the spare parts, free incubator parts to support your broken damage. Any egg incubator problems you have, welcome email or call us. We will provide our best professional service for you

2. How to ensure that I received the chicken egg incubator undamaged?

At first , our package is standard for shipping, before sign in, please conform product undamaged, otherwise, please contact with us within 2days, we have bought insurance for you, we and shipping company will be responsible!

3. What I can do when it break down in using time?

Emergency! 

A. When electricity is cut off or your incubator broke down, our incubator can keep temperature for 2-4 hours. In the meantime, you can find out the trouble and call urgently to consult with us.

B. If the incubator broke down, eggs are at risk of dying! It is best to keep another incubator as a back-up. If none is available, you might try to use some heat packs like the sportsmen use.