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Remote Service System Used for Customer Field Equipment

Remote Diagnosis System and Equipment Management System of XHL Technology

1 Interpretation

Remote service refers to using Internet technology to provide real-time services to users in different territories(regions).

Remote service is also known as online service. Remote serice refers to a real-time artificial service mode realized between different territories (regions) by using communication means. It is different from offline service in that: online service refers in particular to network-based service.

This type of service is characterized by immediacy, flexibility and humanity, allowing users to communicate directly with service providers.

2 Advantages

(1) Professional and secure online service

The user can be connected to the service through the remote assistance software, and the engineer can " arrive at the user instantly to solve various technical problems that occur in the equipment for the user, achieving the same effect as that of onsite service.

(2) Convenient and efficient service

The user can be connected to the service through the remote assistance software, and the engineer can " arrive at the user instantly to solve various technical problems that occur in the equipment for the user, achieving the same effect as that of onsite service.

(3) Customer data confidentiality

Customers only need to give access to the operation or maintenance port of the equipment and normal production is ensured.