Select a category below for a list of frequently asked questions. If you don’t find what you’re looking for, we’d be happy to help. Contact with us for get more details.

 

CRACK OR FISSURE?

Look at the back of the slab and look for cracks or fissures. A fissure is a natural junction or line of separation within a single intact mass of stone. Customers tend to panic when they spot a fissure. A fissure is not a defect. The fissure was formed when two separate flows of liquid hot magma merge into a single mass. The fissure was there when it was quarried, when the factory cut the block into a slab, and it will always be there. Can the fissure open up after the counters are installed? It is highly unlikely unless there is an excessive amount of movement. If the fissure opens up while we are fabricating your job we will join the two pieces back together with epoxy and reinforce the underside of the stone with embedded steel rods to make the piece even stronger than when it was formed. If you are sensitive to perceiving fissures as cracks then consistent material or engineered stone may be more suitable. Material with lots of tight busy crystal patterns are more stable than motion driven veined material with chunks of different compounds. Also, look to see if there is mesh or epoxy this indicates the slab is held together by glue and is not as stable as other selections.

CAN I CUT ON Quartz stone?

Yes, Quartz is an extremely tough, durable material and in most cases can be used as a cutting surface without fear of scratching the stone (although knives may dull the surface by repeated cutting on the stone).

CAN I SET HOT PANS ON Quartz COUNTERTOPS?

NO, Quartz is a good product for kitchens because under normal conditions it will not burn. However, our experience has shown that the manmade elements of quartz such as the epoxy resin can discolor quartz countertops.

HOW LONG ARE THE SLABS, AND CAN SEAMS BE AVOIDED?

The average slab size is 128"*65"

Your Project Manager will work with each customer to place a few seams as possible in a kitchen. Seams are required based on slab size and may be needed to maintain the structural integrity of the countertop.

HOW LONG CAN THE PIECES FOR MY APPLICATION BE?

It is typically safe to have pieces that are approximately 6′ to 8′ long, depending upon the stone type and bowl/cook top configurations.

WHAT IS THE DIFFERENCE BETWEEN 2CM AND 3CM? AND WHAT IS THE MOST APPROPRIATE THICKNESS FOR THE TOPS?

The 2cm thick stone is approximately 3/4″ thick. The 3cm is approximately 1 3/16″ thick. We recommend using the 3cm for the kitchen countertops for both aesthetic reasons and structural reasons.

And our thickness can be 1.2CM,1.5CM,1.8CM,2.0CM,3.0CM

DETAILS ABOUT Quartz

• WEIGHT

3cm will be 72KG/SQM

2CM will be 46KG/SQM.

• How many slabs can load in one 20’container?

3CM will be 70pcs.

2CM will be 105pcs.

Also there have limit come from your port.

• EDGES

Edges include Straight, Eased, Full and Half Bullnose, Bevel, and Ogee. All edges are priced separately. All quotes from Surface, Inc. include an Eased edge.If you need quotation please contact with us and give us your drawing and pictures.

• Can i set up the quartz tiles like ceramic?

No.The quartz tiles set up way are total different with ceramic tiles.For tips,please feel free to contact with us.

QUARTZ COUNTERTOPS (ENGINEERED STONE)

• Man-made non-porous material, made from a mixture of 93% quartz and 7% resin binders and pigments. It has the strength of granite, but is more flexible – making it somewhat easier to handle.
• Needs no sealing.
• Mold & mildew resistant. Extremely hygienic, making it a food-safe choice.
• Uniform appearance.It has the general appearance of natural stone, but with a consistent pattern and color. (The final product should be very close to what you see in the showroom.)
• Seams are visible. As is the case with natural stone, seams are visible; however the darker colors tend to minimize the seam.
• Durable but not indestructible.It is resistant to stains caused by wine, fruit juices, liquid food coloring, tea, nail polish and remover, and felt-tip markers. It can be damaged by high heat and prolonged exposure to heat. As with any other stone or surface material, strong chemicals and solvents such as Drano®, Liquid Plumr®, oven cleaners and floor strippers will damage the surface. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Quartz Stone countertops. Most outdoor applications will not apply.
• Must be professionally installed. Is much heavier than granite.

WHAT ARE THE DIFFERENCES BETWEEN Quartz tiles AND CERAMIC TILES?

Quartz Stone Tiles is a natural material with an intrinsic beauty. The surface of stone is varied. Ceramic tiles are manufactured products, offering a more uniform surface. Quartz Stone flooring requires periodic professional deep cleaning while ceramic tile is relatively easy to clean. Quartz Stone Tiles is porous, making it more susceptible to staining, and stone is usually much more expensive than ceramic tiles.

WHAT Quartz TILE FLOORING COLORS AND DESIGNS ARE AVAILABLE?

The options for tile flooring are only limited by your imagination. They can be produced in a wide variety of colors, shapes, sizes, and designs. Also we can custom it for you to follow your project.

HOW IS TILE FLOORING INSTALLED?

In most cases, the floor tile is affixed to the substrate by using an adhesive or mortar, and then filling the joints with grout. There have been some advancements made in tile floor installation, and some manufacturers offer click- or snap-together floor tiles.

WILL THERE BE VARIATIONS IN FLOOR TILES IN THE SAME BOX?

Yes. The manufacturing of Quartz floor tiles allows for some tolerance. Subtle variations in color, texture or markings are not only unavoidable—they are desirable—as they add natural warmth, and help to blend in any future markings from wear.

HOW SHOULD WE CLEAN AND MAINTAIN Quartz TILE FLOORS?

Maintaining tile floors is easy, usually only requiring a cleaning. Sweep or vacuum periodically. Use a damp cloth or sponge to clean spills. As necessary, mop with a solution recommended by your manufacturer. Mats by outside entrances are excellent for trapping dirt and debris. Should white or light grout lines become soiled, consult the Quartz manufacturer for the best way to restore them.

 

Should you have any question and know more please feel free to contact with us.

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