B. Also, remote control service via the software Team Viewer is provided for the customer to install the software and adjust the program.

C. At the first time, free training course will be provided to assist customers on installation and maintenance of the printer. If customer needs, we can send our engineers abroad to provide service such as machine setup and repairing. Also free training for your staff is provided.

(Customer have to pay the visa fees, air ticket, accommodation and food for our engineer. USD 100~150 per day will be charged for onsite service.)

Delivery date: for goods(printer) in stock, within 3~5 workdays after full payment is received.

Also include the Maintop RIP software, and photoprint are optional.

AllSign established in 2003,head quarter located in Ningbo,China, AllSign provide full range of products and services for signs industry and our products range is from indoor/outdoor large format printing spare parts,accessorie. With our professional experiences and solid cooperation with Galaxy, Infiniti/Challenger, Phaeton Printer, KONICA SOLVENT Printer, allwin Printer and Printer Spare Parts for China Printer and Epson, Roland, Mimaki,Mutoh, HP parts, and other top brands of printing equipments service and support center, we have been serving users from more than 63countries.

Following is the policy for spare parts.

a). Changes & Returns:

The item can be returned under the following conditions:

1) There is found quality problem after opening the package.

2) The item is different from the order list.

3) There is obviously design flaw on the product.

4) Products can not be used because of design flaw.

Returned items are regarded as invalid under the following conditions:

1) The item still works even though there’s damage during transportation.

2) No claim is made up to 7 days after the customer has received the products.

3) The item is returned because of different color or packaging which has no effect to the product.

4) The returned item does not meet the conditions.

Note: 1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.

2) The returned item should be undamaged and in their original packaging.

3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record.

4) All the printhead can’t changes & Returns.We just promise all the printhead is the original new heads from factory.

5) The return transportation fee will be equally covered by both parties.

Returning procedure:

If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 weekdays’ time.

b). Warranty:

For the Equipments, such as printer, engraving machine sold via www.winjetprinter.com, we provide 12 months warranty after shipment.

Notes: The Ink supply System parts include all kinds of Printhead without guarantee.

For more information, please refer to “Customer Service & Warranty” on our website .