FAQ

Q: 1. Can I have a sample order?
A: Of course. We can supply samples.
Q: 2. What is the lead time?
A: The lead time is 3~7 days for sample, 10~25 days for bulk order.
Q: 3. Do you have any MOQ limit?
A: No MOQ for existent items, MOQ 1000pcs for modified ones.
Q: 4. How do you ship the goods and how long does it take arrive?
A: For small quantity, generally ship by DHL, EMS, UPS, or FedEx, usually take 4~7 days to arrive. For large quantity, 
ship by airplane or ocean, shipping time will depend on destination port.
Q: 5. How to proceed the order if I have logo to print?
A: Firstly MOQ 1000pcs request, then we will prepare artwork for visual confirmation, next we will make a real sample 
for second confirmation. If sample is ok, finally we will go to mass production.
Q: 6. Do you offer guarantee for the products?
A: Of course, all our products are with One Year Warranty.
Q: 7. How about the packing:
A: 1. Less 300g/pcs,Antistatic bag+white box+carton.
2.300g~10kg/pcs, one battery one paper box, then cartons.
3. Over 10kg/pcs, one battery one carton, then wooden.

About US

   FCY is one of the high technology firms which devotes to R&D the new energy, mainly engaged in the electronic electrician supporting lithium battery, digital products of lithium battery. Develop, produce and sell three series of Mining military security battery.

   Our main products are Ebike battery,battery pack for Rc hobby and Rc airplane,rechargable battery for heating jacket and air-conditional jacket,power bank, UPSwith solar, ect, our main customers are in US, India,span,japan,Hungary,UK, we have 200 workers in factory and our own testing equipments with quality control. Also can be customized proaducts for customers. 
  The products of FCY have passed the ISO9001, CE, SGS, MSDS, such as UN38.3 authentication.

Customer Service

( 1 ) Communication: We usually replies to emails within 3-4 hours during working time.

( 2 ) Order processing: Most orders are shipped within 3~5 days *except during Holidays and vacation.

( 3 ) After sale support: We will try to help you with any technical/setup issues to our best knowledge

Contact Person

  Name;EmilyZhang

  Skype:Emily_zhang668

  Have any question or request feel free to contact me anytime,thanks