FAQ

Q: What is your MOQ ?

A: Usually our MOQ is 1000pcs that depends on the sizes of our products. But we also accept lower quantity for your first trial order.

Q: Can I get samples?

A: Sure. We usually provide existing samples free of charge. Only a little sample charge will be needed for custom designs. Sample charge is refundable when order is up to certain quantity.

Q: How long is the sample lead time?

A: For existing samples, it takes 1-2 days. If you want your own designs, it takes about 5-7 days, subject to your designs.

Q: How long is the production lead time?

A: It takes 5-7 days for MOQ. We have large production capacity, which can ensure fast delivery time even for large quantity.

Q: How to deliver?

A: We can ship the goods by express such as DHL, FedEx, UPS, EMS, etc. We also can ship them by sea.

Q: What format of the file do you need if I want my own design?

A:  IGS format for 3D design, CAD drawing is also ok, AI, CDR, high solution PDF are also OK.

Q: How many colors are available?

A: We can do as Pantone colors. You only need to tell us the pantone color number you want. We will match the colors.

Q: Which kinds of certificate would you have?

A: All the materials are lead, cadmium & nickel free which can meet European & USA standard.

Q: How can I pay?

A: We accept bank transfer, Western Union or Paypal.