FAQ
Q1. Can I have a sample order to test it?
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A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. |
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Q2. What about the lead time? |
A:Sample needs 3-5 days, mass production time needs 8-12 days. |
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Q3. Do you have MOQ for all PCBs? |
A:NO MOQ,we do custom made PCB, and flexible PCB, depends on customers' projects. |
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Q4. How do you ship the goods and how long does it take to arrive? |
A: For small quantity, we ship it by DHL, UPS, FedEx or TNT. It usually takes 3-5 days, and for big quantity needs 20-30 days by sea( the detail will be confirmed with the forwarder). |
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Q5. I have no drawing, how to process it? |
A: Firstly let us know your detail requirements( if you have sample, please ship to us, we will copy it). Secondly We quote according to your requirements or our s estions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production. |
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Q6. Is it OK to print my logo on product? |
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. |
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Q7: Do you offer guarantee for the products? |
A: Yes, we offer 1-3 years warranty to our products. |
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Q8: How to deal with the faulty? |
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%. Secondly, during the guarantee period, if it's our fault, we will repair them and resend to you or we can discuss the detail, and find the final solution. |