|
Wake-up Call and Status
Wake-up calls for any room can be set by the front desk or by the guests from their room phones as per requirement. It can be personalized or automated, once or daily. At a time, Eternity can register as many as 960 requests set by guests and the Operator. At the set time, guest will receive a call and on lifting the handset can get a pre-recorded message like “Good Morning, This is a wake-up call”. An option of 'snooze' is also available. If the Guest does not answer the calls after multiple attempts then the operator phone displays the number of the room phone with the message “No Reply” so that necessary action can be taken. An operator can find out status of pending Wake-up calls with single click. A very user friendly and convenience enhancing feature for hospitality industry.
Built-in Flexible Call Cost Calculation
The structure of the call charges for the calls made by the guests in the hotel can be decided. Options of fixed service charge, unit wise service charge, percentage wise service charge etc. are available. Special charges can be defined for special days like New Year, holidays etc. Moreover, Call rates depending on the time zone can also be defined.
Call Detail Report (Outgoing, Incoming and Internal)
The Advanced Search Module allows detailed reports for each outgoing, incoming and internal calls, can be generated and printed for better analysis. Filters for selecting what calls to be stored and filters for different types of analysis are available in Matrix Eternity. A buffer capacity of 12,000 calls is available for outgoing, incoming and internal calls in total.
Pre-paid Call Limit
Specified budget for calls can be allocated to the room when guest checks in. This helps in monitoring and keeping the guest informed about the total amount he has spent on telephone calls. Once this budget is exhausted, if programmed, the dialing facility gets blocked automatically. Now the guest can be informed about this and if required money can be collected and dialing facility can be activated. A useful feature to avoid those embarrassing moments for the guests who over spend on telephone calls.
Check-in/Check-Out with Unique Guest Number
On giving the Check-In command, a new guest account is opened and dialing facility is enabled for the room along with other related status changes. At the same time a unique guest number is generated. Now when the check-out command is given, call details of the room is printed, dialing facility is locked along with other related status changes. The guest number generated is unique which cannot be destroyed. A feature that ensures the hotel staff cannot manipulate for their personal use.
Call Privilege
It facilitates Hotels to set the calling perivileges i.e. allow or restrict long-distance national, international, and local calls on a guest-by-guest basis. With this feature, the operator can set Calling permission for each phone.
Call Block
For Hotels who wants to provide complete privacy to guests, Matrix Eternity offers the call block feature with which hotels can block room to room calls completely or block room to room calls during certain hours in a day e.g. during night time. However, internal calls from guest room to administration phones and to the guest rooms with the same guest group are allowed.
Emergency Call Detection and Reporting
Any emergency number like 100, 101, 911 etc. can be dialed from any extension even without accessing the trunk line or having dialing facility. This critical information about which extension has dialed the emergency number is immediately given to the operator with continuous ring. The operator with DKP can have display of the user name, number and the emergency number dialed. In such cases appropriate action can be taken by the hotel management.
Background Music
It allows you to connect an external music source like CD Player, FM radio etc. to play music or jingle while a person is kept on hold. Moreover, the guest can use the DKP or normal speaker phone as a device to play soft background music. Hence, it will save on cost incurred for putting up speakers and make wiring in each room. In case incoming call received while a user listening to the music, it changes it to ring back tone.
Fire/Smoke Sensor Port with Security Dialer
It allows you to connect any type of sensor like glass break sensor, fire/smoke detector etc. to the digital input port. In case of sensor getting activated, immediately emergency calls can be made to three different numbers say fire station, police station and mobile number of the hotel owner. An appropriate pre-recorded voice message can be given to these called parties. Moreover, a hooter can be activated in such emergencies.
Floor Service Destination(s)
In a multi-storey hotel, each floor will have separate service sections. But still as required by hotels a common access code for these service sections is possible. Say room service access code is 7. If guest on the first floor dials 7, he gets connected to room service on the first floor. Similarly if the guest on the third floor dials 7, he gets connected to the room service on the third floor.
Guest-in/Guest-out
Matrix Eternity Offers this feature to monitor the presence of guests for the purpose of prompt non-intrusive yet efficient guest service. For instance, whenever guests leave their rooms or the hotel for some time, the operator can inform housekeeping to clean the room, replace consumables, replenish the mini-bar and so forth. With the Guest-out command from the operator will restrict calling permission to internal calls only. This helps to avoid misuse of Telephone from the room by service personnel.
|
Room Clean Status/House Keepin
|
|
The room clean status options offered by the system are
|
|
I.
|
Dirty: On every guest check-out, the system automatically changes the clean status of the room to “Dirty”. The Operator sends the Maid to tidy the room.
|
|
II.
|
Maid in Room: Maid enters in the room and either calls to operator or Dial a code to inform Operator to change the status of the room to “Maid in Room”.
|
|
III.
|
To be inspected: Hotel has the practice of having rooms inspected before certifying them as clean. Maid cleans the room then either calls to operator or dial a code to inform Operator to change the status of the room to “To be inspected” and leaves the room
|
|
IV.
|
Clean: The Supervisory Staff inspect the room and either calls to operator or Dial a code to inform Operator to change the status of the room to “Clean”
|
|
V.
|
Out of Service: The Maid has found that an appliance or fixture in the room is not working or needs repair then she either calls to operator or dial a code to inform Operator to change the status of the room to “Out of Service”
|
ISDN Switching Platform
Matrix Eternity uses an ISDN switching platform. Optional cards are offered for ISDN BRI (S/T – 2B+D) interface and PRI (23B+D or 30B+D) interface. Even SLT (Analog phone) user can make and receive calls on ISDN lines.
Front Desk Wizard
The functions of independent Property Management and Call Accounting software can be performed by Matrix Eternity with the help of Front Desk Wizard and numerous call management features. These feature normally warrant either additional investment or not available in most other brands. With integrated Web-based Front Desk Management Matrix Eternity is a complete solution for any hotel. Simply a Comprehensive solution!
| Front Desk Management |
| Matrix Eternity supports web based Front Desk Management with which the following guest management functions can be performed |
| |
Check-In/Check-Out the guest |
| |
Set/Cancel Wake-Up calls for the guest |
| |
Set/Cancel Call Block to restrict/allow room-to-room calls |
| |
Set/Cancel Call forward for the guest |
| |
Set/Cancel Do Not Disturb(DND) for the guest |
| |
Set/Cancel Message Wait for the guest |
| |
Guest-In/Guest-Out - Change Guest Presence |
| |
Print Hotel Reports (Reports of Wake-Up Calls, Reminders, Room Occupancy and Clean Status) |
| |
Print Hotel-Motel Activity Logs like Date and Time when Alarm is Set/Served/Cancelled, Guest Check-in, Guest Check-Out etc. |
| |
Reprint Check-Out Reports |
| |
Shift Guests from one room to another |
| |
Reserve rooms for the guests |
| |
Hotel Installation Wizard |
| An integrated wizard to speed up the installation process of Eternity in Hotel Profile. It helps in quick configuration of Hotel Name, Number of Rooms, Type of Rooms, Hotel Access Codes and many more. |
Hotel Installation Wizard
An integrated wizard to speed up the installation process of Eternity in Hotel Profile. It helps in quick configuration of Hotel Name, Number of Rooms, Type of Rooms, Hotel Access Codes and many more.
Least Cost Routing
This unique feature, designed using structured programming, selects the most cost effective trunk from the allotted trunks to make outgoing calls depending upon the time of call and the destination number, resulting in major savings.
PMS Interface
In case a hotel is to use a third party Property Management System (PMS) to manage other functions such as accounting, guest status, room status, billing etc. Matrix Eternity also offers PMS interface which supports full duplex communication over RS232C Port. Matrix Eternity accepts commands such as Check-in/Check-out, Guest-in/Guest-out, Remote Alarms, Guest Name, Do Not Disturb, Message Wait, Alarm Status, Room Shift etc. from the PMS software. Matrix Eternity can send command such as SMDR for Outgoing calls, Mini Bar etc. to the PMS. This integration helps in smooth functioning of the PMS with PBX.
CAS Interface
Matrix Eternity offers interface for most types of Call Accounting System protocol available world-wide. This facilitates easy integration of the third party Call Accounting Software with Matrix Eternity.
Public Address System Port
It allows any station user to make announcements on external speakers.
Remote Programming
Matrix Eternity incorporates the built-in web server functionality, which in turn allows the user to access Eternity and program it through the web browser. Matrix Eternity can be programmed remotely through internet, phone and even from mobile.
Room Shift
Many a times it happens that guest has to be checked in some other room till the actual room booked for the guest gets ready. In such cases when the room is shifted, all the call details, Alarms/Reminders of the earlier room are shifted to the new room just by a single command. This helps in presenting the guest a consolidated statement of all calls instead of two different statements, one for each room.
Room Status Display
A single click from the front desk can give status of total occupied rooms, rooms vacant but not ready, rooms vacant and ready. A very useful feature for the front desk of the hotel.
Suite Services
There are multiple extensions. However, using this feature of Matrix Eternity, a consolidated statement of calls can be generated at the time of check-out.
Mini Bar
The consumption by the checked in guest from the mini bar can be keyed in by the service personnel from the room phone at the time of replenishing the mini bar or guest check-out. This information will be passed on to the PMS which will help in generating statement without any manual calculation.
Flexible Numbering
The room phone numbers are always expected to match the room numbers for natural association. The Matrix Eternity offers completely flexible numbering plan. It can be possible to mix 2,3 and 4 digits numbers thus offering complete numbering flexibility.
Remote Maintenance
On-site maintenance can be performed easily via the LAN or the systems serial interface. Remote software upgrades, programming changes or even system diagnostic can be performed quickly and reliably.
GSM, VoIP and T1/E1 Connectivity
GSM SIM, VoIP and T1/E1 lines can be connected to Matrix Eternity through optional card.
Hotline Phones
These phones can be placed in areas such as the lobby or car parking. Guests or Visitors can access the operator, taxi services or any information by simply lifting the handset.
Voice Mail Gateway
Matrix Eternity offers a specialized gateway such that it can be easily integrated with voice mail system of any other brand. However, the handshake is possible only if the voice mail system also supports the gateway operation. Please check for exact details regarding handshake with the supplier of the voice mail system.
Voice Guidance on Tones
Matrix Eternity offers this unique feature for guiding the guests at various tones. Voice Message can be recorded for various tones like dial tone, engaged tone, error tone and ring back tone. Say a guest is trying to room service and that extension is busy. In such case a message “The extension you are trying is busy. Please press 2 for speaking to the extension as soon as it is free”, can be played to the guest. A feature that provides service at each step.
|
