VERIVA SENTINEL - INTELLIGENT INTERACTIVE MANAGEMENT is a Telecommunications product with full features as Trading, Securities, Recording.
SENTINEL CAPTURING CUSTOMER INTERACTION
As we move towards the digital age, implementation of stringent controls and regulations by relevant authorities across various industries have led to a proliferation of information logging systems that enable contact centres to record, track, audit and archive communications interactions between callers and contact centre agents.
FEATURES
- Mix telephony interfaces on a single platform
- Meets compliance regulations across multiple industries
- Records both audio and data communications for every customer interaction
- Triggers recording via Voltage, Vox, D-Channel or Continuous Settings
- Flexible configurable administration to meet different business rules
- Live audio streaming across IP based networks
- Compatible with leading digital PBX and dealerboard manufacturers
MIX TELEPHONY RECORDING PLATFORM
Not every organization has the same type of telephony system across the network. Veriva Sentinel enables you record and manage different type of telephone interfaces over a single interface. All customer interactions originating from analog PSTN, digital PBX, dealerboard and ISDN telephone interfaces can be captured on a single platform.
SCALABLE OPEN ARCHITECTURE
Veriva Sentinel is designed on a flexible and expandable open architecture concept using off the shelf PC components running on Microsoft Windows operating system. Your organization no longer incurs high maintenance costs and overheads that are very often link with proprietary systems.
FLEXIBLE AND CUSTOMIZABLE BUSINESS RULES FOR RECORDING
Capturing customer interactions based on Continuous Recording, Selective Recording, Scheduled Recording, Record On Demand and Record on External Trigger are all possible with the Veriva Sentinel. Your contact center is your business. Flexible business rules allow your organization to manage and supervise your contact centre according to your internal audit policies and compliance procedures. Seamless integration with 3rd party applications or your organizations existing applications is also possible with our API connectivity kit.
ENTERPRISE SUPERVISION, RECORDING AND MANAGEMENT
Whether your organization manages a single contact centre or multiple contact centers, Veriva Sentinel offers your network administrators and contact centre managers to supervise, manage and access recorded data easily over any LAN/WAN/Internet connection. Every users access control privileges are definable and customizable according to their access level within the organization. System administrators can easily create, track and manage system users remotely via an IP connection.
